Refund policy

Please see the section on ‘Returns’ in our Cancellations & Returns policy to initiate the process. Should you choose not to exchange goods or accept store credit, you are welcome to request a refund via our returns form. We do however ask that you allow enough time for us to arrange collection* and inspect condition of goods upon their return before we can issue a refund. Should a delay of any nature arise during the process of issuing your full or partial refund, we will immediately be in contact.

Refunds will be processed using the original payment method.

• If you paid via EFT, your refund will be issued the Thursday after your request was approved. We reimburse all refunds from FNB so keep in mind that dependent on your bank, it may take a day or two for the refund to reflect in your account. If you have not received your EFT refund within three working days of issue, please contact us immediately.
• If you paid with another method other than EFT, your refund will be actioned upon approval thereof. Please however note that refunds to methods other than EFT is handled via our payment processing partner Peach Payments, they process payments and refunds on our behalf and as such this process can take between 7-14 days and is beyond our control.

 *Collection of returned goods only applies to purchases made online. If you bought goods from one of our six retail branches, we kindly request you contact the branch you dealt with directly in order to facilitate your return and refund.